Last updated: 17 September 2026
alongside respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Alongside collects, uses, stores and shares personal information when you visit our website, request information from us, contact us or become a client.
*Our contact details are set out at the end of this policy.

We collect personal information that is reasonably necessary to provide our services, respond to enquiries and operate our business.
The information we collect may include:

• Your name.

• Your business name.

• Your work email address.

• Your phone number.

• Your job title or role.

• Your business website and general information about your business.

• Details you give us about the support you are looking for, such as lead follow-up, appointment booking, quote follow-up, customer reactivation or contact-list work.

• Information you include in an enquiry, quote request or other message to us.

• Your communication preferences, including whether you have opted in to receive marketing communications.

• Records of our communications with you, including emails, calls and meeting notes.

• Technical information collected through our website, such as your IP address, browser type, device information, pages visited, referral source and the date and time you access the site.
   

If you become a client, we may also collect information needed to set up and manage the service. This may include billing information, authorised contacts, campaign details, system-access arrangements and information relating to the work you ask us to perform.

How we collect information
We collect personal information directly from you when you:

• Complete a contact, quote or pricing-guide form on our website.

• Request our pricing and service guide.

• Contact us by email, phone, social media or another communication channel.

• Book a meeting or ask us for information.

• Become a client or communicate with us during a service arrangement.

• Subscribe to receive updates from Alongside.

• Use our website, where cookies and similar technologies may collect technical and usage information.

We may also collect limited business contact information from publicly available sources, referrals, your business website or professional networking platforms where this is relevant to a genuine business enquiry or potential working relationship.

Why we use your information
We may use your personal information to:

• Respond to your enquiry or question.

• Send you a pricing guide, service information or other material you have requested.

• Assess whether Alongside may be a suitable fit for your business.

• Prepare a quote, proposal or service recommendation.

• Arrange calls, meetings and follow-up communications.

• Set up, deliver and manage our services.

• Manage billing, payments, contracts and business records.

• Improve our website, services and communications.

• Maintain the security of our website, systems and business operations.

• Meet legal, regulatory, accounting and record-keeping requirements.

• Send you marketing communications where you have agreed to receive them, or where we are otherwise permitted to contact you under applicable law.

We will only use your information for purposes connected with the reason it was collected, unless we are permitted or required by law to use it for another purpose.

Pricing guides and marketing emails
If you request a pricing guide or other information from us, we will use your email address to send you what you asked for and may follow up about that enquiry where it is relevant.

If you choose to opt in to receive updates from Alongside, we may send you occasional emails about our services, useful information, business updates or offers that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at hello@alongside.co.

We will include our identity and a functional unsubscribe option in commercial electronic messages where required by applicable law.
Who we may share information with
We do not sell personal information.
We may share personal information with trusted service providers where this is necessary to operate our business or provide our services. These may include:

• Website hosting, form, CRM and email-marketing providers.

• Cloud storage, document-management and business-software providers.

• Accounting, payment-processing and professional-advisory providers.

• Technology, security and IT-support providers.

• Contractors or team members who need access to information to respond to an enquiry or provide the services you have requested.

• Recruitment, onboarding and service-delivery partners where this is necessary to provide the agreed service.

We only provide access to information where it is reasonably necessary. We expect suppliers and service providers to handle that information securely and only for the relevant purpose.
We may also disclose information where required or permitted by law, including to comply with legal obligations, respond to lawful requests or protect the rights, property or safety of Alongside, our clients or others.

Overseas access and processing
alongside works with Philippines-based professionals as part of delivering its services. This means personal information may sometimes be accessed, processed or stored in the Philippines.

Where we handle personal information outside New Zealand, we will take reasonable steps to ensure that it is protected in a way that is consistent with applicable New Zealand privacy requirements and the applicable privacy laws of the Philippines, including the Philippines’ Data Privacy Act of 2012 and its implementing rules.

Any Philippines-based team member, contractor or service provider who is authorised to handle personal information will be required to:

• Access and use information only for the agreed purpose and under documented instructions.

• Keep personal information confidential.

• Use appropriate security measures and follow Alongside’s data-handling requirements.

• Access only the information reasonably needed to perform their role.

• Not share, copy, retain or use client information for any unrelated purpose.

• Report a suspected privacy or security incident to Alongside without delay.

• Return, securely delete or stop accessing information when their role or engagement ends.

Where appropriate, these obligations will be recorded in employment, contractor, confidentiality, data-processing or client-service agreements.

If we need an individual’s authorisation for an overseas disclosure, we will explain the proposed disclosure before it occurs and obtain the required permission.

Client information and customer data
Where alongside performs work for a client, we may handle personal information about that client’s customers, leads, suppliers or staff. We will only process that information to provide the agreed services, in accordance with the client’s documented instructions, our contractual obligations, applicable New Zealand privacy requirements and the applicable privacy laws of the Philippines.

For work involving Philippines-based team members, the client remains responsible for the personal information it controls and for ensuring it has a lawful basis to provide that information for the agreed services. Alongside will act only within the agreed scope of work and will require authorised team members to follow confidentiality, access-control and security requirements.

Alongside will take reasonable steps to ensure that people working through us only access the information they need for the agreed work. We expect them to keep information confidential, follow agreed security procedures and not use client information for their own purposes.

Cookies and website analytics
Our website may use cookies and similar technologies to help it function, understand how visitors use it and improve the experience we provide.

Cookies are small text files stored on your device by your browser. They may help us remember preferences, understand which pages are useful and measure website traffic.

We may use analytics tools provided by third parties, such as Wix Analytics, Google Analytics, Meta Pixel or Google Ads. These tools may collect information, including your IP address, browser type, device type, pages viewed, time spent on the website and referring website.

You can control cookies through your browser settings. Please note that disabling cookies may affect the way some parts of the website work.

How we keep information secure
We take reasonable steps to protect personal information from loss, unauthorised access, use, modification or disclosure.
Our safeguards may include:

• Restricting access to information to people who need it for their work.

• Using password controls and secure account access.

• Using appropriate software, system and device security measures.

• Providing guidance to team members and contractors about confidentiality and secure handling of information.

• Limiting access to client systems and customer data based on the role being performed.

• Reviewing access when a service arrangement ends or a person no longer requires access.

Our agreements with Philippines-based personnel who may access client or customer information include confidentiality and data-handling obligations. Where they process personal information on behalf of a client, they must use it only for the agreed purpose and follow the security, access and incident-reporting requirements that apply to the service.
No method of sending information over the internet or storing it electronically is completely secure. If we become aware of a privacy breach that is likely to cause serious harm, we will take the steps required by applicable law, including notifying affected people and the relevant privacy regulator where necessary.

How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected, including to respond to an enquiry, provide services, meet legal or accounting obligations and resolve any concerns or disputes.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
The exact retention period may vary depending on the type of information, the service provided and our legal obligations.

Your rights
You have the right to ask whether we hold personal information about you and to request access to that information.
You can also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date.
To make a request, contact us using the details below. We may need to verify your identity before giving you access to information or making a correction.

You can ask us to stop sending you marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Links to other websites
Our website may contain links to websites operated by other organisations. Those websites have their own privacy policies, and Alongside is not responsible for their content or privacy practices.
We recommend reading the privacy policy of any website you visit.

Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices.

The most current version will always be available on our website. The date at the top of this policy shows when it was last updated.

Contact us
If you have a question, request or concern about privacy or personal information, please contact:
Alongside
Email: hello@workalongside.co.nz
If you are not satisfied with how we have handled a privacy concern, you may contact the Office of the Privacy Commissioner in New Zealand through privacy.org.nz.